For employers, it’s far easier to

[shiyabul]

For employers, it’s far easier to find gig workers with industry-specific experience who are open to training as agents and putting their “insider” perspectives to work. This becomes even more applicable as contact centers expand the roles that agents fill — sales support, marketing, store associates, etc. BPOs could also benefit from hiring gig workers. Because gig workers are responsible for continually finding work and supporting themselves financially, they tend to be invested in high performance and successful outcomes.







After all, their next job depends on solid references and https://lastdatabase.com/ past performance. Most gig workers, therefore, are dedicated to doing the jobs well. This is not to say a permanent workforce doesn’t do the same. It is just that gig workers tend to be motivated by successful outcomes and often see themselves as performing services for companies, rather than just filling a job.







So, for remote contact centers looking to fill agent positions on a temporary basis, hiring gig workers can provide multiple benefits. Because they’re independent contractors versus employees, overhead costs are typically lower. Likewise, workforce scalability increases as you can hire workers for specific time blocks, whether short- or long-term assignments. Beyond those advantages, the gig model provides: A workforce that by nature chooses and prefers a remote work model.